Support for
With website builds, there can be complex problems to solve. To help you find solutions to these problems, you can use our Fast Paths or ask questions to the Geek Community.
If you want some help, either create a task to say you need help, or ask a question on one of our Geek Channels.
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This will then move your question to the geek channel so others can help you out.
Your tasks have a better chance of getting quick attention if they can be easily understood, are brief and contain everything a Geek needs to know.
Check first:
Anything with significant functionality can easily cost £20k or more. We cannot give a quote without first doing Systems Analysis, which can easily cost 10% of the final implementation cost. This preliminary stage takes your detailed requirements and turn them into a development spec.
Geek Channels help you explain what type of problem you're having, so you can get help from the right people.
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Nettl Geeks watch the channels they are most expert in.
Wordpress, Brambl and Prestashop are all different platforms with different support. So if you're asking a question about Prestashop in a Wordpress channel you'll only confuse people and make it harder to get quick support.
Following a channel means you get email updates whenever someone asks or answers a question, and is a great way to learn about how to solve real problems people are having.
You have 3 options for how much emails you want to get from the Geek Channel, which can be chosen on after pressing each channel:
Press a channel to see the option, you can follow more or less on each channel.
No matter what you choose, if you raise a question you'll get emailed updates whenever someone else comments on it. But you can also choose to see what questions come in and when they're closed, if you want to learn what problems other Nettl studios are having and how to get around them. You can also choose to watch all activity, but that's alot of emails and we expect most people will choose to watch their own issues or new and closed.
The Geek Community is open to answers from anyone who can help.
Among Nettl Studios, there are people who have worked with different platforms and plugins, who have different skills. The central nettl :geek team will reply to questions, but if you can help someone out then you can be an honorary Geek in your own specialities.
Head to to see a summary of active questions.
You can see if there have been any replies yet or not, and also you can search Closed tasks to see if your question has been answered before.
To reply to a question, simply add an update like you would reply to a Task. You can still add screenshots or use a text editor to help explain the problem/solution.
An email of your reply will be sent around to the followers of the Geek Channel.
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