I Need Help!

Any queries regarding product spec, pricing, artwork or invoices received should be raised to:
 

Email worksmaker@grafenia.com (previously makercommand@nettl.com)
Phone 0800 612 6240

Please have the job or invoice number to hand for the team to be able to assist.

FAQs

The artwork file isn't suitable for print, what do I do?

Artwork sent to you should be print ready, if it's not then you can reject the artwork and ask the partner to resupply via your Production Dashboard in Flyerlink. The more detailed your file supply details are the more likely you are to receive print-ready files. Speak to us if you think we need to be included more details in the Design Notes for your products.

I have a question about the artwork, should I email the main contact on the job?

No, you should never contact Nettl or printing.com partners directly. This is a breach of the agreement. Please email worksmaker@grafenia.com or call 0800 612 6240 to speak to the Marqetspace team who will be able to assist.

How do I process orders?

You can download everything you need to start producing the order from the job maker pack contained in the Action Required email. See our guide on How to use the Production Dashboard.

How do I get paid for jobs?

We self-bill you for goods purchased from you at an agreed price. Therefore, there is no need for you to provide us with invoices or statements from yourselves. These invoices and prices are what are to be paid as agreed when products are created.

I've received an order but the price is incorrect as I have had to increase prices, can I reject the order?

We expect you to honour all prices agreed. All price changes must be agreed in writing and in advance. It is your responsibility to contact us to discuss this. Price increases cannot be applied retrospectively.  If you need to increase prices, email worksmaker@grafenia.com or call 0800 612 6240 to discuss.

Help, I can't complete an order within the agreed turnaround!

Let us know as soon as possible before starting production so that we can discuss a resolution with the partner. If the order is already in production and the expected turnaround time has been exceeded then you shall ensure the Job in question is, when completed, despatched on a same-day delivery service at your own cost.

I have an idea for a product that I can sell to the network

Great! If you've got a product that you think can fill a gap in our range, send the spec details and pricing to worksmaker@grafenia.com to discuss.