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Secrets & Chandeliers: SALES

Daryl Edgecombe
by Daryl Edgecombe 3 years ago
 
Every Nettl studio is connected to our fully functional ecommerce online shop. Clients can order online, pay and check their own files, self-service. w3p is built for omnichannel. It marries online interaction with offline follow-up opportunities.
 

Telepath

Telepath calls Telepath calls

Client Portals

Categories & Microsites - How-to Guide Categories & Microsites - How-to Guide

Quotes

Creating an Opportunity (PDF Quote) Creating an Opportunity (PDF Quote)

The Matrix

The Matrix The Matrix

Stock Photos

Stock Image Lightbox Stock Image Lightbox

Stock Images in Flyerlink Stock Images in Flyerlink

Secrets & Chandeliers: SALES

Every Nettl studio is connected to our fully functional ecommerce online shop. Clients can order online, pay and check their own files, self-service. w3p is built for omnichannel. It marries online interaction with offline follow-up opportunities.
 

Telepath calls

Nettl and printing.com studios are given a complimentary local telepath phone number that is used on branded marketing collateral.

The telepath number is used by default for all your marketing collateral
The more you publish the number the more calls you'll get in and the more intelligent lookups

What does the telepath number do?

When someone calls the telepath number, they will hear a voice artist explain the number is being redirected to their local nettl studio

When that call comes through, you will see in Flyerlink the telephone icon in your menu updates to show there's an active call

Click the active call and if the telephone number is already in Flyerlink for a known customer we'll add a link to view that customer in Flyerlink.

This can save you time needing to ask the client for their recent job details, name and address. If they call you can find out who they are and gain vital context about what they might be calling about.

If the phone number is a new one, or not associated to an existing contact, you can come back later and click recent call to show a list of the telephone numbers that have rang in
There's a link to create a new customer and when that's done they'll be automatically assigned the telephone number the client rang in with
If it's an existing customer, you can find that customer and add the telephone so next time they ring you know exactly who they are.

What's the 0800 number?

Nettl and printing.com have a 0800 number that is shown to customers before they're logged into the shop.

If one of your customers dial in, we lookup existing telephone numbers to redirect them to their local studio

Failing that the client is recommended local studios based on their location and put through to the one the client chooses.

FAQs

How do I change the number telepath routes to?

Head to Workgroup > Admin > Workgroup Settings > View/Amend > Telepath Call Routing

Update the telephone number it redirects to

 

Do I need to pay extra for this phone number?

The telepath number is included in your licence fee

You will need to pay for minutes on the telephone line that telepath redirects to, as before, but there are no extra charges for the teepath routing, intelligent customer lookup, and no line rental charge for the maintaining of the number.

Categories & Microsites - How-to Guide

The Categories & Microsites Menu Tab in Flyerlink is the Control Panel for printing.com, nettlBrandDemand, w3client and w3shop Microsites.

Menu Location: Workgroup > Customers > Categories & Microsites

Important Sections

  • Microsite Pages (Used to build/add/edit w3shop pages)
  • Customers (A lists all customers associated to this Microsite)
  • Available Products (Lists all products available to Customers associated to this Microsite)
  • Apps (Apps are the Menu Tabs shown to the client within their Account Dashboard, such as My Orders and Invoices)
  • Financials (Set your default payment terms/options for all customers assocaited to this Microsite)

Customer Accounts

Customer Account consists of a Main Account Contact and several Additional Contacts who work for the same business.

Each Customer Account is assigned a unique Customer Account Code to differeantiate them from other customers.

The relationship between Customers and Microsites

All Flyerlink Workgroups are set up with a Default Microsite that all customers are assigned to when first created found under Workgroup > Customers > Categories & Microsites > View/Amend

Moving Customers for one Microsite/Category to another

You can move customers to different Categories/Microsites using the dropdown menu under Workgroup > Customers > View/Amend > Nuts & Bolts.

Microsite Settings

w3shop - How-To Guides

This help article contains links to guides that help you make the most of your w3shop system. We recommend watching the 6 minute overview before you begin.
These guides MUST be followed exactly. Unfortunately we will not provide any assistance were your w3shop website has been created using Workarounds to achieve an outcome that is not intened or described in the articles below.

w3shop Overview

w3shop First Steps...

1. Select your w3shop Category Workgroup > Customers > Categories & Microsites

2. Under Microsite Style, edit your Theme, Fonts, Colours and upload a personalised website header image.

3. Add common web pages to your w3shop website.

4. Add Google Analytics, Meta Data and Descriptions to each page to help Google to find you.

5. Build your own products to sell online.

6. Cherry pick products you wish to sell from the Marqetspace product range.

7. Add a Payment Gateway to accept online payments.

8. Link your Domain Name to your w3shop website.

Allowing TemplateCloud Designs or just your products

Outline:

This articles explains how you can quickly remove templates or products from your w3shop/microsite.

On your microsite, you can use the Available Products filter to choose exactly what products you want to show. But there's another way you can restrict the TemplateCloud Designs or Products on sale for your w3shop.

Allow TemplateCloud Designs?

All w3shops can list the TemplateCloud Design library, they just need to have "Allow TemplateCloud Designs?:" ticked on Workgroup > Customers > Categories & Microsites > View/Amend.

Then your Template Search page type will list all TemplateCloud Designs with a Matching Product.

If you only see a limited selection of TemplateCloud Designs, it's likely the Templates are the only ones that match products available in your Product Search page.

https://src.29degrees.co.uk/attachments/15457/Capture.PNG

If you untick "Allow TemplateCloud Designs?:", the only templates you'll find are those set up for TemplateCloud Match.

Only Allow My Templates and My Products?

If you want to completely remove all products made from the Production Hub, Network Partners or Marqetspace Sellers, simply tick "Only allow my templates and my products?" on Workgroup > Customers > Categories & Microsites > View/Amend.

Your Available Products filter will then only list the products you've created on Workgroup > My Products > Products.

And your w3shop or microsite will only list the products you've created as well.